Refund and Returns Policy
Returns
Our return and replacement policy is as follows:
If you encounter any issues with your purchase, please feel free to contact us. We will do our best to assist you. However, your purchase is eligible for return or replacement if it meets the following conditions:
- If an incorrect product was delivered to you, i.e., the product does not match the item description mentioned on the website or the wrong product is delivered.
- If the product you receive has a genuine quality or manufacturing defect.
Please note that our products are handcrafted by traditional craftsmen in rural India, resulting in unique products that may have slight differences from each other.
If your purchase meets our return criteria as stated above, please email us at theartofbrass@gmail.com or contact our WhatsApp support team at +91-9871250814 within 5 days from the delivery date, providing the following information:
- Order number
- Product image
- Specify the reason for the return, and in case of a defective or incorrect product, please share the product image as well.
Upon understanding the reason for the return, we will provide you with the option for exchange or replacement for your purchase. If you wish to return the product, please inform us and we will arrange for a reverse pickup from your location. Once the pickup is delivered back to us, we will initiate the refund procedure, and the refunded amount will be credited to the original mode of payment within 7-10 business days. For COD (Cash on Delivery) orders, the refund will be made only through Bank Transfer and will exclude the COD fee of Rs 99.
How do I return an item?
Please drop us an email at theartofbrass@gmail.com or connect with our WhatsApp team: (WhatsApp Number: +91-9871250814). Our team will assist you in raising the request.
About Refund & Timelines
Refunds shall be made through the original payment mode. Once we receive the refund request, we will process the refund within 7-10 business days. For COD (Cash on Delivery) orders, the refund will be made only through Bank Transfer and will exclude the COD fee of Rs 99.
Shipping
The prices listed on our website do not include freight charges. Freight charges will be applied separately as per the applicable rates.
How long before you get your purchase?
Most orders are delivered within 5-7 business days. Monday to Friday are considered as business days except for public holidays. Delays in delivery can occasionally occur around public holidays or due to unforeseen circumstances, but we strive to provide timely deliveries to all our customers.
How do we deliver the orders?
We deliver your orders through our registered courier partners such as Bluedart, ATS, FedEx, DHL etc.
Is your order eligible for free shipping?
Delhi: All prepaid orders above Rs. 1000 qualify for free shipping. You can choose the online payment option to avoid the Rs 99 charge on Cash on Delivery.
Other States: A flat charge of Rs 199 per product is applicable.
International shipping charges: A flat charge of Rs 1199 per product is applicable. All customs duties and taxes (if any) will be borne by the customer for both cases.
Order Tracking
Once your order has been shipped, we will send you an email or message that includes the tracking ID, tracking link, and the name of our courier partner. You can click on the tracking link provided in the email to check the status of your order.
If you have any further questions or need assistance with tracking your order, please feel free to contact our customer service team.
Payment
We accept all major debit & credit cards (including Mastercard, Visa & American Express) , UPI and also provide Net Banking options across major banks.